Refund And Return Policy

Due to the custom nature of trade show display industry your printed and or dye sublimated booth displays, and pull-up banners, and branded exhibition display products are custom printed displays. These displays are specific to you and your business. No other person or company may use your custom printed display stand or product.

Which means, once you approve your artwork proofs, your order flows into the print stage. And once printed, your custom display orders from denverdisplay.com can not be refunded.

All custom printed trade show display sales are final.

However, if you cancel your order prior to approval of proofs, then your frames and or stands maybe restocked. There is a 30% restocking fee for all canceled trade show display products as long as you did not order a "custom" exhibition stand or display.

If your display is and or was custom designed and built to your specifications. (A display which is not a typical Denver Display Catalog item.) Then there may not be another use for your custom built trade show display product or stand. If this is the case, then canceling your order before you approve your print proofs may result in only a 50% to 20% refund. This will be on a case per case basis and is usually spelled out in the "custom" build contract you signed. Either way, we're here for you and to be fair.

You may return all non used non printed trade show display and accessory products within 10 working days. If your order and or product was already shipped and or delivered and or picked up you will be responsible for return shipping. We'll provide you with a call tag. The call tag will be in the form of downloadable - printable return label. You'll affix this label to the product box or case. Shipper will arrive to pick up your return. Standard 30% restocking charge will apply. You will receive a refund of 70% by one of two methods. If you paid by credit card you'll receive a credit back to the card you used when you placed your order. If other, then a company check will be issued. Contact support@denverdisplay.com to initiate return.

Why are these types of restocking fees charged?

Because, when you place your order, even though pre-press is preparing your print ready art proof(s) for your approval, all departments responsible for producing your displays and or stands are notified of your order along with your in-hands date.

Which means production is pulling your product(s) frame(s) and or raw materials and or cutting, bending, fitting, fabricating and or positioning your order on the shop floor so when you approve proofs and your graphics are printed your order comes together fast.

This process allows for an efficient way of expediting all trade show and exhibition orders on the factory floor so all deadlines are met. This requires labor, and time, and materiel of which is included in all orders. And therefore, covers restocking (cost) fees which are incurred.

At the same time, this why will cost become higher for "custom" builds.

(Point being, if you order a catalog item, there's a good possibility the display type and style will be able to be resold. If "custom", then there may not be an option to resell your display.)

If you cancel an off the shelf trade show display product and accessory order like LED lighting, molded cases, pop up literature racks prior to being shipped out and or delivered. Then a restocking charge of 30 percent of the order will be applied. This charge covers the cost of having to pull, and cancel, and remove your order from the system. And to cover the cost of time and labor to restock and re-adjust inventory levels.

If your order arrives damaged due to shipping (always inspect your shipped-in products when they arrive) or a defect is realized, then take some camera phone pics of the damage or defect and email them to Denver Display at support@denverdisplay.com.

We'll rush to replace your order, usually overnight at no cost while we help with creating a damage report claim with the shipper.

If it's a defect, we will usually overnight you a replacement (daily cut off times are 2 pm MST).

If your printed graphics have issues or tears or smudges, then do the same. Take some camera phone pics and email them to Denver Display at support@denverdisplay.com

NOTE, your products, prints, displays, stands... are quality controlled before being shipped out, delivered or set for pickup. QUALITY CONTROL TAKES in-house PICS of all angles of your trade show display and stands for our records. And to PROVE TO THE SHIPPER or advanced warehouse YOUR product left the factory floor FOB factory in GREAT condition. This helps expedite all claims.

All products provided carry a limited manufactures warranty.

Whether it's a 90 day warranty for an economy lower cost displays or a 1,2 or 5 year warranty, even a life-time warranty on products. The limited warranty means your trade show display and or stand will be free of manufacturer defects.

Which means, if the product fails and it is not damaged by end user or end user labor during set up, break down, storage... then we'll replace the product which is under warranty at no charge.

Simply contact support@denverdisplay.com with your claim and we'll handle the claim fast.